Privacy Policy

1. Information We Collect

We only collect the minimum data required to deliver and improve our services.

Account information

Name, email address, and login credentials (via Google Sign-In or email magic link).

Onboarding information

Answers to onboarding questions (e.g., tools you use such as ArchiCAD, SketchUp, Revit) and how you currently render images, so we can improve features.

Usage data

Activity within the platform (rendering, upscaling, community submissions, interactions) and device, browser, and operating system information.

Billing information

Payment details and transaction history, processed securely by our payment provider (Paddle).

Waitlist & beta information

If you join the waitlist or beta program, we may collect additional information such as feedback, preferences, or usage patterns for product improvement.

Community submissions

If you share content to the Ziannah.com Community Gallery, we collect and display that content along with your account name or identifier.

Support requests

Information you provide when contacting support (name, email, and message details).

2. How We Use Your Information

We use your data only to:

• Create and manage your account
• Deliver and improve AI rendering and upscaling services
• Manage billing, payments, and credits
• Provide early access, waitlist updates, and beta invitations
• Display community-submitted content (if you opt in)
• Communicate important updates, service notices, or billing reminders
• Send newsletters and promotional emails (only if you opt in)
• Respond to your support requests

We do not sell, rent, or trade your data to third parties.

3. Cookies and Tracking

We use cookies and tracking technologies to:

• Maintain your login session
• Improve site performance and personalization
• Analyze usage through Google Analytics and Google Tag Manager

You can manage or disable cookies through your browser settings.

4. Data Sharing

We may share limited information with:

• Service providers: hosting, analytics, payment processing (Paddle), and essential functionality
• Legal authorities: only when required by law or necessary to protect rights, safety, or property

All service providers are contractually required to handle your data securely.

5. Data Storage and Security

• Data is stored securely on trusted cloud providers
• Access is restricted to authorized personnel
• Industry-standard safeguards (encryption, access controls, monitoring) are applied
• While no system is 100% secure, we work to protect against unauthorized access, misuse, or loss

6. Your Rights

We extend global privacy rights to all users, regardless of location, including those under:

• GDPR (EU/EEA)
• CCPA (California, USA)
• PIPEDA (Canada)

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Restrict or object to certain processing
• Request a copy of your data in portable format
• Opt out of marketing communications anytime

To exercise these rights, contact us at support@ziannah.com.

7. Children's Privacy

Ziannah.com may be used by students and creators of all ages. If you are under the age of digital consent in your country, please use the platform with parental or guardian guidance.

8. International Data Transfers

As we serve users worldwide, your information may be transferred and stored outside your country of residence. Regardless of where it is processed, we apply the same high level of protection globally.

9. Changes to This Policy

We may update this Privacy Policy to reflect product changes, legal updates, or business needs. Changes will be communicated through our website or by email. Continued use of the platform after updates constitutes acceptance.